Frequently Asked Questions
Freight forwarding is the coordination and shipment of goods from one location to another via a single or multiple carriers by air, sea, rail, or road.
We provide freight forwarding, customs clearance, warehousing, distribution, documentation, compliance, and consultancy services.
Customs clearance involves submitting documents that declare the goods being imported or exported. We handle all the necessary paperwork, ensuring compliance with local and international regulations.
We handle all types of cargo, including perishable goods, dangerous goods, oversized items, machinery, electronics, and consumer products.
Yes, we offer door-to-door services, managing the entire logistics chain from the pickup point to the final destination.
Freight forwarders simplify shipping, save costs, handle documentation, ensure regulatory compliance, and manage complex logistics to ensure timely delivery.
We use high-quality packaging, experienced personnel, real-time tracking systems, and insurance options to protect your goods from damage or loss.
Incoterms (International Commercial Terms) define the responsibilities of buyers and sellers in international trade, such as who is responsible for shipping costs and insurance.
Air freight is faster but more expensive, suitable for smaller, time-sensitive shipments. Sea freight is more economical for large, non-urgent shipments but takes longer.
We comply with all relevant regulations and safety standards when transporting hazardous materials, including proper labeling, documentation, and specialized handling.
We offer real-time tracking for all shipments, allowing clients to monitor their cargo from departure to delivery.
Yes, we offer warehousing solutions, including short-term and long-term storage, inventory management, and distribution services.
Typical documents include a commercial invoice, packing list, bill of lading, certificate of origin, and any specific permits or licenses required by the destination country.
Yes, we assist clients in obtaining the necessary import/export licenses and ensuring compliance with all legal requirements.
We operate locally and internationally, serving over 50 countries across East Africa, Europe, Asia, and the Americas.
: We accept multiple payment options, including bank transfers, credit cards, and mobile money, depending on your location and preference.
Shipping costs are calculated based on the weight, dimensions, destination, and mode of transportation (air, sea, or land). Our team provides detailed quotes based on these factors.
Changes or cancellations can be made depending on the status of the shipment. Please contact our customer service team as soon as possible to discuss your options.
You can request a shipping quote by contacting us directly through our website, email, or phone. Provide details about your shipment, including weight, dimensions, and destination, and we will get back to you with a detailed quote.